Agent Configuration
Configure how your AI agent behaves on calls
Agent Identity
Used to work out what “tomorrow at 12” means when booking. Get this wrong and appointments land in the wrong hour.
The agent refuses any booking outside these hours, and the whole appointment has to finish before closing.
Leave the list below empty and the agent may switch to any language it thinks it hears - on a noisy line that includes ones you never intended.
None selected - any language is allowed.
Allow English mixing
Mirror the English words callers naturally mix in rather than translating them.
Record calls
Saves both sides of every call as audio you can play back from the call log. The agent tells callers it is recording as part of its greeting, which it is obliged to do.
System Instructions
Tell the agent who it is and how to behave. Use natural language - no prompt engineering needed.
Tip: Keep instructions focused. The agent handles tone and formatting automatically.
Tools & Integrations
Enable what the agent can do during a call
Book appointments
Agree a time with the caller and book it. Refuses rather than double-books.
Check availability
See what is already booked before offering the caller a slot.
Cancel appointments
Cancel the caller's own upcoming booking.
Log callback requests
Record that the caller wants the team to ring them back, and why.
Voice
Gemini native voices
Call Limits
The agent says goodbye and hangs up at this point. Guards against a call left open on a silent line billing all day.
Barge-in
Callers can always interrupt the agent